Helpdesk

Getting Help

Submitting a Helpdesk Ticket

Students

When submitting a Helpdesk Ticket, please make sure you include the following:

  • Detail of your issue (password, blackboard, etc.)
  • Your full name
  • Date of Birth
  • Last 4 digits of your Social Security Number/Student ID
  • A call back phone number

By following this guideline, MIS will be able to resolve your issue more quickly.

Staff/Faculty

When submitting a Helpdesk Ticket please make sure you include the following:

  • Detail of your issue (printer, password, etc.)
  • Your full name
  • Your office extension
  • Your office location
  • Printer issue – make, model of printer
  • Toner/Cartridge issue – what color cartridge/toner

By following this guideline, MIS will be able to resolve your issue more quickly.

New Extended Hours of Operation

Monday - Thursday, 8 AM to 9 PM
Friday, 8 AM to 8:30 PM
Saturday, 9 AM to 1 PM

Student E-mail

Current student e-mail services are available through the student portal. Please log in to the Panther Portal to access e-mail.

Faculty and Staff E-mail

Faculty and Staff can access e-mail via Outlook. Questions or problems? E-mail MIS to open a helpdesk ticket.

Computer Labs

Issues and questions should be submitted online to a helpdesk representative.

  • Mission Statement

    Academic advising employs a student-centered approach to serve our diverse population by supporting and empowering lifelong learning.